Choosing the right plan
Build your own Tiviti plan and customise it with our optional extras
1 to 2 buildings
- WLAN/LAN connectivity
- WAN connectivity
- 24x7 NOC access
- On-site engineer (P1)
- Security control
- Detailed monitoring
- Tiviti IQ
& hybrid users
All Standard features plus:
- Remote (VPN) access
- 4G Secure Connect
- Wireless optimisation
- Upgraded WLAN access
- Back-up connectivity
- Quarterly health reports
- Cloud connect
& hybrid users
All Premium features plus:
- Resilient connectivity
- On-site engineer (P2-P4)
- Advanced capacity planning
- High performance WLAN design
- Priority access (inc. videos)
- 1 month free support
The Tiviti pricing model explained
Tiviti consists of two primary services: a) building access and b) user access. You can purchase a combination of building access and user access for each identified building (‘site location’). Both primary services must be purchased together for each site location, but the quantity of each is determined on a site-by-site basis. The pricing table above is indicative only.
View optional extras
Cloud connectivity: We provide resilient, centralised connectivity, thanks to our strong relationships with a large range of cloud providers. Available across bandwidth increments of 50Mb, 200Mb, 500Mb, 1Gb and 10Gb, our comprehensive provider list includes:
Frequently asked questions
What happens to my old out-of-date equipment?
As part of Tiviti, we will keep your estate ‘evergreen’. As such if you have any out-of-date equipment this will be replaced at point of delivery, we’ll also ensure you have a clear transition plan for any devices due to go end of life within your contract period.
What happens if I grow or shrink my office space?
Our product offers customers to easily grow and shrink their estate, it’s common for customers to change the layout of their office space. We are able to give you a quick and simple indication on how your cost could flex up and down using our simple Tiviti calculator.
What if people move to a working from home policy?
We are able to flex your contract down if you need to reduce your on-site users. We will show you the cost of each remote and on-site user, if your volumes fluctuate you can simply reduce your on-site user numbers and increase your remote user numbers.
How secure is tiviti?
Tiviti deploys next generation firewall technologies for our customers environments. With the accreditations Convergence Group hold for HSCN, PSN, Cyber Secure Essentials and ISO9001 we take great care protecting our network.
If I have a network issue, how is this resolved?
Our Tiviti IQ portal will be the single point of reference for your network health, the portal can easily identify network faults and the impact they could have on neighbouring devices. Using our leading monitoring software, Convergence Group are notified of any network fault as and when they happen giving their engineers the ability to start proactively working on faults often before they are noticed by the customer. If needed, we’ll get to site and fix your issue within a 4 hour window.
We don’t want to lose control of our network management, what can you support us with?
The Tiviti portal can offer you the ability to make direct changes to your network, logging and governance are an important part of change control. Therefore, we can offer various controls over who is allowed to make network changes and if a sign off process is required too.