How it works
Tiviti IQ - Your online customer portal
Tiviti IQ is a dedicated, self-service hub for you to manage changes, raise support requests and view your connectivity service status online.
One place for everything.
One expert team to support you.
Tiviti customers want business connectivity, not a confusing array of thousands of options for vendors, infrastructure, parts, network design and configuration.
With Tiviti IQ, you are in full control of your network to manage your connectivity as your business needs change. You can request quotes and order new services, view your network inventory and service status, raise support requests and administer users, all in one place.
The automated workflow underpinning the platform means transactions are routed and processed quickly, by our service and support teams.
Embrace self-service simplicity
Tiviti IQ simplifies what used to be a very complex process to manage your LAN and WAN, which means you don’t need to be a highly technical network engineer to use the platform.
Get full visibility of your network inventory
As part of the Tiviti service, you’ll have a complete network inventory with all the data on every component of your network, all contained in your own Configuration Management Database (CMDB). And with Tiviti IQ, you’ll be able to view your inventory in real time.
Administer your network in the cloud
The Tiviti IQ cloud-based platform will enable you to add and flex users up or down, make configuration change requests, access your knowledge-base and service reporting and communicate with our service team both remotely and securely.
Dashboards & reporting
View your dashboard and generate reports
You’ll be able to instantly view your current status of network performance, circuits, infrastructure, as well as your network health across all your sites. You’ll also be able to run reports with historical data and perform trend analysis.
Billing & audit logging
Access up-to-date billing and audit logs
Tiviti IQ will provide you with a complete billing tracker with your historical and upcoming bills, along with the ability to easily raise queries. All changes made and the data held within Tiviti IQ will also be recorded and easily audited.
Frequently asked questions
What happens to my old out-of-date equipment?
As part of Tiviti, we will keep your estate ‘evergreen’. As such if you have any out-of-date equipment this will be replaced at point of delivery, we’ll also ensure you have a clear transition plan for any devices due to go end of life within your contract period.
What happens if I grow or shrink my office space?
Our product offers customers to easily grow and shrink their estate, it’s common for customers to change the layout of their office space. We are able to give you a quick and simple indication on how your cost could flex up and down using our simple Tiviti calculator.
What if people move to a working from home policy?
We are able to flex your contract down if you need to reduce your on-site users. We will show you the cost of each remote and on-site user, if your volumes fluctuate you can simply reduce your on-site user numbers and increase your remote user numbers.
How secure is tiviti?
Tiviti deploys next generation firewall technologies for our customers environments. With the accreditations Convergence Group hold for HSCN, PSN, Cyber Secure Essentials and ISO9001 we take great care protecting our network.
If I have a network issue, how is this resolved?
Our Tiviti IQ portal will be the single point of reference for your network health, the portal can easily identify network faults and the impact they could have on neighbouring devices. Using our leading monitoring software, Convergence Group are notified of any network fault as and when they happen giving their engineers the ability to start proactively working on faults often before they are noticed by the customer. If needed, we’ll get to site and fix your issue within a 4 hour window.
We don’t want to lose control of our network management, what can you support us with?
The Tiviti portal can offer you the ability to make direct changes to your network, logging and governance are an important part of change control. Therefore, we can offer various controls over who is allowed to make network changes and if a sign off process is required too.
Future-proof your network infrastructure
The CaaS subscription model eliminates the need for a customer to buy, own, manage and depreciate any hardware. It also reduces the burden on its own internal IT team to manage it, meaning as your business changes, your network changes in line with it.
Scale your network in line with demand
The huge amount of turmoil caused by the pandemic, along with the subsequent short and medium-term uncertainty, has deterred most organisations from making expensive, fixed-cost contractual commitments.
Under the CaaS model, subscription costs are fixed per user, per month, meaning your network scales as your business does.
Simple predictable model
Most networks comprise bundled-together products and services with hundreds of credible vendors and suppliers that offer hardware, firmware, software, services and connectivity options. Tiviti removes this complexity, along with the significant and on-going cost of looking after it once it’s all been purchased, installed and integrated.