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Onboarding

Maximum functionality, minimum disruption

Moving towards Connectivity-as-a-Service can be a transformative move for your business - but we understand that your day-to-day operations can’t come to a halt while we get you up and running.

Our experienced customer delivery experts will work with you to enact a successful transition within 90 days, acting as the ‘go to people’ throughout the process to minimise the impact on how your business runs. In short: you’ll still be able to walk while we make you able to run.

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Why tiviti

End-to-end network management

The UK’s first Connectivity-as-a-Service (CaaS) solution

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Managed Services
End user
End User

WLAN

WLAN
Wireless Access Point

LAN

LAN
Local Area Network

WAN

WAN
Wide Area Network

Security

Security
Network Security

Internet

Internet
Direct Internet or Centralised Access
Cloud
Public &
Private Cloud
Applications & Content
Applications & Content
Data Centre
Data Centre
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Customer portal (self-service)

A seamless path to seamless connectivity

Discovery

Getting to know you...

The first step towards establishing your ideal Tiviti CaaS implementation is for us to understand how your network operates at present, what your business needs are, and how your outsourced network infrastructure can support this.

That’s why our process begins with an introduction to your dedicated project manager, who will discuss your requirements, validate orders, plan out the project and line up all necessary resources with third parties.

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Due diligence

Detailed planning for refreshing with confidence

It’s our job to work through all the information you give us and set up a detailed plan that allows the onboarding and transition phases to run as smoothly as possible.

This includes logical and physical audits, conducted by our network partners, that will allow us to determine the most effective and disruption-free way forwards. Your Project Manager will also work with our connectivity partner to ensure that all the required deliverables arrive or are made available at the right times.

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Onboarding

Setting you up for success

Once the due diligence phase has been completed, our team will start running through all the key steps needed to activate your CaaS service, as per the plan previously agreed. What that involves will vary depending on your adoption path, but it will typically include:

  • Transfer of current vendor management
  • Building your CMDB, containing critical SNMP data
  • Knowledge transfer
  • Completion of planned upgrades and network refresh
  • Set-up of your Tiviti IQ web-based management dashboard
  • Implementation of the governance and support plan
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Transition

Your new ‘business as usual’ starts here

With the new infrastructure ready to go, it’s time to start migrating your users onto the new CaaS platform and get your business fully up and running. The ultimate goal is to have all correct access permissions provisions for every user, and the reporting functions within Tiviti IQ to be fully operational.

But in the event of any issues, we won’t just leave you to fend for yourself. As part of our commitment to ongoing service, the Tiviti team will always be happy to help as and when any unexpected problems materialise.

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Frequently asked questions

What happens to my old out-of-date equipment?

As part of Tiviti, we will keep your estate ‘evergreen’.  As such if you have any out-of-date equipment this will be replaced at point of delivery, we’ll also ensure you have a clear transition plan for any devices due to go end of life within your contract period.

What happens if I grow or shrink my office space?

Our product offers customers to easily grow and shrink their estate, it’s common for customers to change the layout of their office space.  We are able to give you a quick and simple indication on how your cost could flex up and down using our simple Tiviti calculator.

What if people move to a working from home policy?

We are able to flex your contract down if you need to reduce your on-site users. We will show you the cost of each remote and on-site user, if your volumes fluctuate you can simply reduce your on-site user numbers and increase your remote user numbers.

How secure is tiviti?

Tiviti deploys next generation firewall technologies for our customers environments. With the accreditations Convergence Group hold for HSCN, PSN, Cyber Secure Essentials and ISO9001 we take great care protecting our network.

If I have a network issue, how is this resolved?

Our Tiviti IQ portal will be the single point of reference for your network health, the portal can easily identify network faults and the impact they could have on neighbouring devices. Using our leading monitoring software, Convergence Group are notified of any network fault as and when they happen giving their engineers the ability to start proactively working on faults often before they are noticed by the customer.  If needed, we’ll get to site and fix your issue within a 4 hour window.

We don’t want to lose control of our network management, what can you support us with?

The Tiviti portal can offer you the ability to make direct changes to your network, logging and governance are an important part of change control.  Therefore, we can offer various controls over who is allowed to make network changes and if a sign off process is required too.

Benefits

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Future-proof your network infrastructure

The CaaS subscription model eliminates the need for a customer to buy, own, manage and depreciate any hardware. It also reduces the burden on its own internal IT team to manage it, meaning as your business changes, your network changes in line with it.

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Scale your network in line with demand

The huge amount of turmoil caused by the pandemic, along with the subsequent short and medium-term uncertainty, has deterred most organisations from making expensive, fixed-cost contractual commitments.

Under the CaaS model, subscription costs are fixed per user, per month, meaning your network scales as your business does.

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Simple predictable model

Most networks comprise bundled-together products and services with hundreds of credible vendors and suppliers that offer hardware, firmware, software, services and connectivity options.

Tiviti removes this complexity, along with the significant and on-going cost of looking after it once it’s all been purchased, installed and integrated.

Find out how much you can save with Tiviti

Tiviti can dramatically reduce the cost of network ownership. Just add your number of users, buildings and floors into our CaaS Calculator to see a typical monthly bill.

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